There are so many obstacles in the way of getting objectively great service from China (and throughout the Far East).

The distance, the language barrier, and cultural differences are just a few reasons you might get lower quality service within China.  Garbled reports, false information, and hazy details are all examples of the low quality clients are facing today.  As in other areas in our lives, many of us dream of finding an objective platform which is independent of human factors, whether they’re intentional or unintentional.

In this post, we’ll try to predict the future direction of a system that will provide these kinds of services and explore how to technology can be integrated as an inseparable part of that system.

1.     A picture is worth a thousand words; a video is worth a billion

Video is, without a doubt, one of the most important tools for understanding the quality of a product or process.  Unlike pictures, we can show the chronological order of processes, products from different angles without needing to choose a specific picture and edit it.

Platforms of the future will include built-in video so that the system allows the inspector or anyone else to take video in real time.  Unfortunately, there are many ways factories can fool clients who they know aren’t going to show up on their doorstep.  Real-time video guarantees that all video and images you receive are authentic, untampered-with, and authentic – shot to your own specifications and requirements.

Tip 1:  Request video footage of the product under natural daylight from all possible angles, from far away and close up, both when comparing to other products from the same production line and comparing against a “golden sample” product that you’ve sent to the inspector or supplier.

Tip 2:  Ask the inspector to take a picture for you of the production process, the machine setup [A1] parameters, raw materials being used in practice.  Don’t rely on filled-in reports alone.

2.     The right place at the right time

Processes of verifying the inspector’s arrival will help you know ahead of time that the inspector has indeed arrived at the site at the requested time and carried out the report him/herself.  Without this careful supervision, inspectors in the past have been known to use images supplied by the factory to create their report, rather than taking the pictures themselves and relying on details they themselves report back to you as their client.

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